Frequently Asked Questions
Welcome to our Frequently Asked Questions section! Here, you'll find answers to some of the most common inquiries we receive. We aim to provide clear and helpful information to assist you in navigating our services and offerings. If have any additional questions, don’t hesitate to reach out!
What is Pretty Girl Brands?
Pretty Girl Brands is an online women’s fashion destination offering curated apparel, accessories, and handbags. Our collections include **Pretty Girl Swag**, featuring made-to-order lifestyle pieces, and **Pretty Girl Luxe**, offering carefully sourced luxury and resale items.
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What is the difference between Pretty Girl Swag and Pretty Girl Luxe?
**Pretty Girl Swag** includes made-to-order items such as graphic shirts, tumblers, and accessories designed for everyday wear.
**Pretty Girl Luxe** features elevated, designer, and resale items that are carefully inspected and curated for quality and style.
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Are your items made to order?
Yes. Most **Pretty Girl Swag** items are made to order, which allows us to create pieces intentionally and reduce waste. Processing times vary and are listed in our Shipping Policy.
Pretty Girl Luxe items are ready-to-ship unless otherwise noted.
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Are Pretty Girl Luxe items authentic?
We take authenticity seriously. Pretty Girl Luxe items are sourced from trusted suppliers and carefully reviewed using industry-standard authentication practices. Please review our **Luxe Authentication Disclaimer** for full details.
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What are your shipping times?
Processing times depend on the collection:
* Pretty Girl Swag (made-to-order): 3–7 business days
* Pretty Girl Luxe (ready-to-ship): 1–3 business days
Shipping times vary based on location and selected method. Full details are available in our Shipping Policy.
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Do you accept returns or exchanges?
Due to the nature of our products:
* All Pretty Girl Swag items are final sale
* All Pretty Girl Luxe items are final sale
Please review our **Refund & Return Policy** for complete information.
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How do I know the condition of a Luxe item?
Each Pretty Girl Luxe product includes a condition rating and detailed photos. We encourage customers to review our **Condition Standards** page to understand how we assess item condition.
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Can I cancel my order?
Orders may be canceled within 12 hours of purchase only if production has not begun. Once an order is in production or shipped, it cannot be canceled.
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Do you offer international shipping?
At this time, Pretty Girl Brands ships within the United States only. International shipping options may be offered in the future.
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How can I contact customer support?
For questions or assistance, please email us at:
aanderson@prettygirlbrands.com
We aim to respond within 1–2 business days.
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*For additional details, please review our Policies page or contact us before placing an order.*